Vodafone Idea to Offer Customer Services On Google’s Business Messages

by Lingraj Sahu

Vodafone Idea recently integrated payment of bills and recharges on WhatsApp through VIC.

With a focus on providing a superior customer experience to its users, Vi, India’s leading telecom brand, has announced yet another industry-first integration with Google’s Business Messages. Vi has integrated its VIC ChatBoT with Google’s Business Messages for providing 24×7 real-time customer service to support all Vi users on Smartphones.

Vodafone Idea

The AI powered VIC is enabled with LIVE Agent connect for assisted services which is extended to Google’s Business Messages also.

This innovation enables users searching for Vi or Vi Stores on Google Search or Google Maps to find the ‘Chat’ or ‘Message a Live Agent’ button against search results through which they can interact with the virtual agent, VIC, to get their queries answered instantaneously.

With this Vi has become the first brand in telecom, to integrate with Google’s Business Messages in India.

Last year, Vi became the first operator to introduce Service ChatBot VIC on WhatsApp – a revolutionary AI-powered digital customer service and support virtual assistant. It has recently integrated payment of bills and recharges on WhatsApp through VIC.

Vodafone Idea

VIC enables Vodafone Idea customers to get instant response on a host of service requirements including bill payments, recharges, VAS, plan activation, new connection, data balance, bill requests, and much more. VIC is intuitive, simple-to-use, secure, and allows customers to converse with Vi by leveraging the power of AI.

Vodafone Idea’s IoT Solution

Recently, Vodafone Idea Ltd launched internet of things (IoT) solutions comprising connectivity, hardware, network, application, analytics, security, and support for enterprises that seek to digitize their businesses, the company said in a statement.

Vodafone Idea

Vodafone-Idea will adopt a consulting-based model to help businesses identify their needs, designs and develop customized IoT, and the implementation of it. “It will also provide them with a tailored solution to be integrated with the best-in-class enterprise-grade IoT framework,” the Birla group company said.

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