Close Menu
    What's Hot

    Starlink Secures Final Approval for India Launch, Transforming Connectivity

    11/July/2025

    Nothing Phone 3 India Drop Event Set for July 12

    11/July/2025

    Airtel Launches Rs. 189 Prepaid Plan with Unlimited Calls & 2GB Data

    10/July/2025
    Facebook X (Twitter)
    TelecomByte
    • News
    • Telecom
    • Broadband
    • DTH & Cable
    • Smartphone
    • Apps
    • Games
    • Contact Us
    TelecomByte
    Home»News»Samsung Enhances Customer Service Through WhatsApp
    News

    Samsung Enhances Customer Service Through WhatsApp

    Lingraj SahuBy Lingraj Sahu06/July/20203 Mins Read
    Share Facebook Twitter LinkedIn Email WhatsApp Copy Link
    Follow Us
    Google News Facebook X (Twitter)
    Customer Service

    Samsung offers a slew of contactless service options to consumers through WhatsApp including Remote Support, Live Chat, Call Center Support, and DIY videos on the Samsung Website and on YouTube

    Samsung, India’s most trusted consumer electronics and smartphone brand, has started offering customer support through WhatsApp to provide prompt resolution to queries of consumers from the comfort of their homes. With this Samsung has strengthened its contactless customer service offerings in the country.

    Samsung consumers have several contactless service options, helping them resolve their issues without stepping out of their homes. They can opt for Remote Support, Live Chat, technical assistance through the call center or access do-it-yourself videos on the Samsung Website and on YouTube.

    Samsung Customer Service

    Consumers can send a simple message on Samsung’s WhatsApp support number 1800-5-SAMSUNG (1800-5-7267864) to register for the service. On WhatsApp, they can seek technical support for any Samsung product, get information about service center locations, the status of a repair, new offers, and also request for demo and installation of Samsung products they have just bought. This service is available from 9 am to 6 pm, on all days of the week.

    “At Samsung, consumers are at the heart of everything we do, and we are committed to providing them with a customer-first care experience through best in class services. WhatsApp support is another step we have taken to provide contactless service options to our consumers, especially in the current situation. We are confident that this will help us deepen our consumer’s connections while providing greater convenience to them. We are hopeful our consumers will utilize the WhatsApp support service to ensure they stay home and stay safe,”

    – Sunil Cutinha, Vice President, Customer Service, Samsung India.

    Other digital customer service options to consumers:

    Remote Support: This is provided to all Samsung smartphones and Smart TV users. A Samsung call center agent can work on a consumer’s smartphone or smart TV remotely through the internet and diagnose the issue online to provide an instant resolution. Over 70,000 queries are resolved through this service every month.

    Live Chat: Consumers can reach out to Samsung instantly on its website samsung.com/in/support where trained agents and an Artificial Intelligence (AI) based ChatBot provide instant and accurate information for any queries 24×7, without any wait time. The company has mentioned, over the last few months, over nine thousand queries have been resolved through this feature on an average every day.

    Samsung Customer Service

    Technical Assistance through call center: Expert call center agents offer technical support over a call. Consumers themselves follow the technical advice given to them and resolve the issue.

    Video Tips on Samsung Website & YouTube: Consumers can find amazing product care tips and do-it-yourself videos on the Samsung website and on YouTube that provide solutions to common problems. These learning videos allow concepts and ideas to actually become a recall experience.

    Samsung Members App: Samsung also has a comprehensive app called ‘Samsung Members’ with over nine million users that provides consumers with the option of live chat, placing service requests, tracking repair progress, remote support, and phone diagnostics. Consumers can engage with other Samsung fans on the ‘community’ section too for self-help and product feature understanding.

    Customer Service Samsung WhatsApp
    Share. Facebook Twitter LinkedIn Email WhatsApp Copy Link
    Lingraj Sahu
    • Website
    • Facebook
    • Instagram
    • LinkedIn

    Lingraj is one of the youngest members of TelecomByte, and a recent tech geek convert. When he's not churning out articles, you’ll find him watching sports, exploring new places, and listening to music.

    You may also like

    Starlink Secures Final Approval for India Launch, Transforming Connectivity

    11/July/2025

    Nothing Phone 3 India Drop Event Set for July 12

    11/July/2025

    Airtel Launches Rs. 189 Prepaid Plan with Unlimited Calls & 2GB Data

    10/July/2025
    Leave A Reply Cancel Reply

    Recent Posts
    • Starlink Secures Final Approval for India Launch, Transforming Connectivity
    • Nothing Phone 3 India Drop Event Set for July 12
    • Airtel Launches Rs. 189 Prepaid Plan with Unlimited Calls & 2GB Data
    • Indian Telecom Sees Strong ARPU Growth in FY25: TRAI Report
    • Airtel Ericsson FWA Partnership Boosts 5G Rollout
    Don't Miss

    OPPO A16K launched in India: Price, Specifications

    Lingraj Sahu13/January/2022

    OPPO is OPPO A16K smartphone has been introduced for the low budget customers. Talking about…

    Bharti Airtel Secures Top Spot in India’s Broadband Experience, Reveals Latest Report

    08/February/2024

    Battlegrounds Mobile India Launch Party Set for July 8: Know More

    07/July/2021

    Upcoming Telecom Tariff Hikes: What Airtel and Jio Have in Store

    30/June/2025
    Stay In Touch
    • Facebook
    • Twitter
    © 2022 - 2025 . Copyright TelecomByte.
    • About Us
    • Privacy Policy
    • Terms and conditions
    • Disclaimer
    • DMCA Policy
    • Acceptable Use Policy
    • Cookie Policy
    • Contact Us

    Type above and press Enter to search. Press Esc to cancel.