Reliance Jio has announced a massive step into artificial intelligence at the Reliance Industries 49th Annual General Meeting (AGM). The telecom giant is launching its own home-grown AI system called Reliance Intelligence.
Instead of forcing users to download expensive or complicated apps, Jio is embedding this AI technology directly into its everyday mobile network and ecosystem. This move aims to make AI highly affordable and easily accessible to hundreds of millions of smartphone users across India.
Meet the Jio Call Agent: A Built-in Voice Assistant
The biggest highlight of the announcement is the Jio Call Agent. This is a native AI voice assistant that runs right inside the Jio telecom network.
Because it is built at the network level, you do not need to download or install any separate mobile application to use it.
How to Use the Jio Call Agent
Using the AI assistant during a phone call is simple:
- While you are on a standard phone call, simply say the voice trigger “Hey Jio”.
- The AI assistant will ask for consent from the participants.
- Once permission is given, the agent will join the live call conversation to assist you.
Top Features of the AI Call Assistant
- Real-Time Transcription: The AI can listen to the call, identify up to 10 unique speakers on a single conference call, and convert the spoken words into written text.
- Smart Summaries: After the call ends, the agent automatically creates text summaries, notes down action items, and sends reminders to all participants.
- Task Execution: You can directly tell the agent to perform real-world tasks during a live call, such as booking a cab, scheduling a calendar meeting, or reserving a restaurant table.
MyJio App Upgraded With an Agentic AI Tool
The popular MyJio app, which currently serves over 600 million users in India, is getting a complete makeover.
Moving away from traditional, confusing menus, the app is transforming into a personalized AI advisor and relationship manager.
Voice-Driven Account Management
Instead of clicking through tabs to check your internet balance or do a recharge, you can now simply speak to the app. The conversational AI tool understands direct voice instructions and automates multi-step processes for you.
Real-Time Alerts and Smart Assistance
If you travel outside India, the MyJio AI tool will automatically detect your location, showcase the most accurate international roaming packs, and give you real-time data usage alerts. It can also quickly handle complex processes like self-KYC and fast eSIM activation for new smartphones.
Strict Focus on Privacy and Regional Languages
Akash Ambani highlighted that unlike global AI platforms that are built in English first and translated later, Reliance Intelligence is built natively in Indian languages. It supports 22 regional languages to ensure every Indian can speak to the AI in their mother tongue.
Addressing safety concerns, Jio confirmed that user privacy is the highest priority. The AI agent will never take critical actions—such as processing a payment or reading private text—without explicit user confirmation and logged consent.
Do I need to download a new app to use the Jio Call Agent?
No. The Jio Call Agent is integrated directly into the Jio telecom network. You can trigger it during any standard phone call just by saying “Hey Jio.”
Which languages does Jio’s new AI system support?
The Reliance Intelligence AI system is built natively to understand and converse in 22 local Indian regional languages.
Can the Jio Call Agent book services for me?
Yes. During a live call, you can ask the assistant to execute tasks like booking a taxi, ordering food, setting calendar alerts, or reserving a table at a restaurant.
Is my data safe with the MyJio AI Advisor?
Yes. Jio has built the tool on a strict consent-based framework. The AI agent will always ask for your explicit permission before performing key actions or executing payments.
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