IRCTC Introduces Voice-Based E-Ticketing Features: A Revolution in Train Ticket Booking
In a significant move, the Indian Railways Catering and Tourism Corporation (IRCTC) has introduced voice-based e-ticketing features for its customers. With this latest development, passengers will be able to book train tickets through voice commands on their smartphones. The feature is aimed at making the ticket booking process easier, faster, and more accessible for passengers.
According to the IRCTC, the new feature will be available in several Indian languages, including Hindi, English, Tamil, Telugu, and Marathi. The move is expected to benefit millions of passengers who find it difficult to book tickets using the existing online platforms. The new feature will be particularly helpful for those who are not comfortable using computers or smartphones.
The voice-based e-ticketing feature is a part of IRCTC’s efforts to promote digitalization and enhance customer experience. It is expected to bring a significant change in the way passengers book train tickets in India. With this new feature, passengers will no longer need to navigate through multiple pages on the IRCTC website or mobile app to book a ticket. They can simply use their voice to book tickets, which will save them time and effort.
The IRCTC has partnered with a leading technology company to develop the new feature. The company has provided an artificial intelligence (AI)-based platform that recognizes voice commands and converts them into text. The platform is capable of understanding natural language and can accurately interpret a passenger’s request to book a ticket.
To use the voice-based e-ticketing feature, passengers will need to download the latest version of the IRCTC mobile app. Once they have downloaded the app, they can simply speak out the details of their journey, such as the source and destination stations, travel date, and a class of travel. The AI-based platform will then process the request and display the available trains and seats. Passengers can then select the train and seat of their choice and proceed to make the payment.
The new feature is expected to be a game-changer for the Indian Railways, which is one of the largest railway networks in the world. With over 20 million passengers traveling by train every day, the IRCTC has been working on several initiatives to improve the passenger experience. The voice-based e-ticketing feature is one such initiative that is expected to simplify the ticket booking process and reduce the load on the existing online platforms.
The IRCTC has also introduced several other digital initiatives to enhance the passenger experience. It has launched a new website and mobile app that offer a range of features, including real-time train tracking, cancellation and refund options, and a food delivery service on trains. The IRCTC has also partnered with leading e-commerce companies to offer discounts and cashback offers to passengers who book train tickets through their platforms.
The new voice-based e-ticketing feature is also expected to benefit the visually impaired and senior citizens who find it difficult to navigate through the existing online platforms. With the new feature, they can simply use their voice to book tickets, which will make the process more accessible and convenient for them.
In conclusion, the IRCTC’s latest initiative of introducing voice-based e-ticketing features is a significant step towards enhancing the passenger experience and promoting digitalization. The feature is expected to make the ticket booking process easier, faster, and more accessible for passengers. With this latest development, the Indian Railways is poised to enter a new era of train ticket booking, where passengers can simply use their voice to book tickets, making the process hassle-free and efficient.