The revamped TRAI MyCall application introduces real-time star ratings, detailed call-fault flagging, and interactive coverage mapping. While app feedback will not directly trigger operator penalties, it provides anonymized crowdsourced data to guide telecom operators in optimizing network performance and reducing call drops.
The Telecom Regulatory Authority of India (TRAI) has launched an upgraded version of its TRAI MyCall mobile application, enabling telecom subscribers to directly assess, rate, and report their real-time voice-calling experience. Announced by the Ministry of Communications on Monday, August 3, 2026, the initiative combines crowdsourced consumer ratings with technical network parameters to bridge the gap between technical metrics and actual Quality of Experience (QoE).
The updated digital platform shares anonymised feedback with both Telecom Service Providers (TSPs)—including Reliance Jio, Bharti Airtel, Vodafone Idea (Vi), and BSNL—and the regulator. This enables operators to identify localized network deficiencies and undertake targeted network optimization.
Core Features of the Revamped TRAI MyCall App
Originally introduced nearly nine years ago, the revamped application addresses previous Android compatibility challenges while introducing several user-centric features:
- Instant Call Rating: A 1-to-5-star feedback rating scale accessible immediately after completing a mobile call.
- Granular Issue Reporting: Flags specific network faults including call drops, audio delay, echo, voice breaking, one-way audio (one party unable to hear), cross-connections, and delayed call setup.
- Automatic Post-Call Prompts: Configurable pop-up prompts that invite seamless user feedback without opening the main application.
- Interactive History Map: Displays historical call ratings and flagged issues overlaid on a geographical map.
- Coverage Test Tool: Measures real-time cellular signal strength and latency at the user’s current location.
- Bhashini Integration: Features multilingual support powered by the Government of India’s Bhashini AI platform.
Evidence-Based Regulatory Oversight Without Direct Penalties
Addressing media queries during the launch briefing in New Delhi, TRAI Chairman Anil Kumar Lahoti clarified that data gathered through the MyCall app will serve as an evidence-based monitoring tool rather than a direct trigger for financial penalties against telecom operators.
“The revamped TRAI MyCall app is expected to strengthen consumer participation feedback on telecom service quality by enabling subscribers to provide immediate and perceived feedback on their call experience,” Lahoti stated. “Every feedback matters, and together we can build a better calling experience for every telecom consumer.”
Lahoti emphasized that while MyCall data provides crucial insights into real-world consumer perception, official financial disincentives or punitive actions will continue to rely strictly on objective, technical Quality of Service (QoS) parameters collected via TRAI’s official drive tests and quarterly network audits.
TRAI Consumer Application Ecosystem Comparison
The revamped MyCall tool operates alongside TRAI’s existing digital utilities aimed at enhancing consumer rights and transparency.
| TRAI App | Primary Objective | Key Functional Metric | Platform Availability |
| TRAI MyCall | Voice Call Quality Monitoring | Call drops, audio delay, 1–5 star ratings | Android (Google Play) (iOS in progress) |
| TRAI MySpeed | Data Speed Testing | 4G/5G download/upload throughput | Android & iOS |
| TRAI DND 3.0 | Unsolicited Commercial Communication | Spam call & SMS reporting | Android & iOS |
What This Means for Consumers and Network Quality
For over 1.2 billion mobile subscribers in India, the MyCall platform establishes an accessible, direct channel to report daily network friction:
- Targeted Infrastructure Upgrades: Anonymized spatial data helps operators pinpoint precise neighborhood micro-pockets or indoors where cell towers require beam-steering or additional capacity.
- Voluntary Participation: The app is entirely optional, allowing users to configure post-call rating prompts according to their preference.
What is the primary purpose of the TRAI MyCall app?
The TRAI MyCall app allows mobile subscribers to voluntarily rate their voice call quality on a scale of 1 to 5 stars and report specific network issues like call drops or audio delay directly to TRAI and telecom operators.
Is the TRAI MyCall app available for iOS devices?
As of August 2026, the revamped TRAI MyCall app is available on the Google Play Store for Android. TRAI confirmed it is working with Apple to resolve technical onboarding requirements for the iOS App Store.
Will user ratings on the MyCall app result in immediate penalties for telcos?
No. TRAI Chairman Anil Kumar Lahoti clarified that MyCall data is used for network optimization and identifying problem areas. Formal penalties are enforced based on objective technical measurements gathered through official TRAI drive tests.
What specific call issues can users report on the MyCall app?
Users can flag call drops, echo, audio delay, voice breaking, one-way audio, cross-connections, and delayed call setup.
Is user data kept private when submitting call feedback?
Yes. All feedback submitted through the application is shared with telecom service providers and TRAI in an anonymized format, capturing only essential network parameters like signal strength and location coordinates.
